General Terms and Conditions of Revonik GmbH

§ 1. Scope of application of the General Terms and Conditions

The following General Terms and Conditions (hereinafter referred to as "GTC") establish the legal framework under which all business relationships between Revonik GmbH, located at Bodelschwinghstr. 27, 50170 Kerpen - Sindorf (hereinafter referred to as "Revonik"), and its customers (hereinafter referred to as "Customer") are conducted. These terms and conditions apply to all contracts in their current version at the time of conclusion of the contract.

1.1 Any terms and conditions of the Customer that deviate from these Terms and Conditions shall not apply unless Revonik has expressly agreed to the validity of such terms and conditions in writing.

1.2 Revonik's General Terms and Conditions apply to all services and products offered by Revonik, both in its physical premises and via its website www.revonik.de and various online platforms.

§ 2 Description of services

Revonik provides comprehensive services in the areas of diagnostics, repair, maintenance, and installation of electronic and mechanical components for passenger and commercial vehicles, as well as vehicles with alternative drive systems. Our range of services also extends to the repair of various types of electronic circuit boards. Our product portfolio includes the sale of new, reconditioned, and used spare parts. The performance of our services is based on the specific agreements concluded with the customer, including customized modifications to vehicle electronics and hardware and software adaptations. The exact scope and specific details of the services to be provided are defined in the respective service description and can be further specified through additional agreements between Revonik GmbH and the customer. Consideration of special customer requests or specific performance requirements requires an explicit agreement.

2.1 If requested by the customer, Revonik can carry out the disassembly and assembly of the components to be repaired or maintained, or have this done by qualified partner workshops. A fee will be charged for this service, based on the respective workload.

2.2 For components sent in for repair, the customer is responsible for removal and installation. Revonik expressly points out that in such cases, no costs for removal and installation will be covered. This also applies in the event of a warranty claim. Likewise, Revonik will not cover any costs for the provision of a replacement vehicle or for loss of use.

2.3 Should Revonik be commissioned to repair damage caused by third parties, Revonik reserves the right to charge a separate fee for any additional work required. Prior to performing such additional work, an express order from the customer is required. In such cases, Revonik will provide a detailed breakdown of the estimated costs and obtain the customer's approval prior to commencing the additional work.

2.4 The place of performance is the registered office in Kerpen-Sindorf.

§ 3 Offer and conclusion of contract

3.1 Price adjustments and service modifications:

The pricing of our products and services is subject to change at any time and without prior notice. Furthermore, we reserve the right to change or discontinue offered services or parts thereof at any time without prior notice. All offers from Revonik are non-binding, and prices are subject to change, particularly due to legal requirements.

3.2 Conclusion of the contract:

A binding contract is created as soon as a customer submits a repair order in text form—be it by email, using the online form on our website, or directly on-site—that includes a comprehensive description of the fault, available error codes, vehicle information, and the customer's contact details. The contract is concluded as soon as we receive the repair order from the customer along with the electronic component to be repaired.

3.3 Preliminary assessment:

After receiving the component and conducting an initial inspection, we will provide the customer with a preliminary estimate of the expected repair time and cost. For standard repairs, as described on our website, we reserve the right to perform the repair without prior consultation with the customer. The customer will be informed after the repair is completed.

3.4 Cost estimate and diagnosis:

To prepare a cost estimate, diagnose faults, or implement agreed-upon measures, intervention in the component, assembly, or software may be necessary. This may make it impossible to return to the original condition, and changes in symptoms or different error codes may occur. This is not considered a defect or breach of contract.

3.5 Examination procedures:

During the component inspection, we check for obvious defects or defects reported by the customer. Due to the complexity of the vehicle system, a complete inspection of all electronic components is not always technically or economically feasible. We reserve the right to abort the inspection if no defects are detected. The inspection fee will be charged regardless of the result.

3.6 Further procedure for additional defects:

If we discover further defects during the diagnosis that require repairs beyond the agreed cost, we will obtain the customer's consent to proceed. Without this consent, the repair may be paused or made dependent on a new order.

3.7 Replacement devices in case of impossibility of repair and handling of components:

If a repair is not feasible due to specific problems, such as a short circuit, oxidation, or software errors, we offer you the option of purchasing a replacement unit. Requesting such a replacement control unit will be considered acceptance of our offer, provided that the defective original component is returned to Revonik. This process typically involves replacing the circuit board, while retaining the housing for the customer.

We would also like to point out that Revonik is not obligated to make the replaced component – ​​for example, a CPU or similar components – available to the customer after the repair. These components remain the property of Revonik and are subject to our trade secrets, in particular which components were replaced during a repair. Likewise, the replacement boards or old devices will be retained by Revonik and, if necessary, returned to the supplier. These measures serve to ensure our quality standards and the integrity of our repair processes, as well as the confidentiality of the components used.

3.8 Contractual changes and copyrights:

Any additional agreements or changes to the contract must be made in writing. All materials provided by us, including illustrations, drawings, calculations, and software, are subject to copyright. Any transfer of these materials to third parties requires our express written consent.

Access to third-party tools

As part of our Service, Revonik may provide you with access to tools and resources provided by external third parties. It is important to note that Revonik has no control over these tools and, consequently, has no monitoring, control, or influence over their functionality or availability.

By using our Service, you acknowledge and agree that access to such third-party tools is provided "as is" and "as available" without any warranties, representations, or conditions of any kind expressed or implied by Revonik. Furthermore, these tools are provided without any endorsement by Revonik. We assume no responsibility and shall not be liable for any direct or indirect damages that may arise from the use of or access to such third-party tools.

Your use of any tools provided by third-party providers is entirely at your own risk and discretion. You are solely responsible for familiarizing yourself with the terms of use and privacy policies applicable to any tools provided by third-party providers and ensuring that you accept them before using them.

Revonik may also introduce new services and/or features on the Website in the future, including the provision of new tools and resources. These future offerings will also be subject to the terms and conditions set forth herein.

Links to third-party providers

Our Service may include content, products, and services that incorporate external materials from third parties. Our Site may also contain links to third-party websites that operate independently of Revonik. Please note that Revonik is not responsible for reviewing or evaluating the content or accuracy of such external websites, and accordingly, Revonik does not warrant, guarantee, or otherwise endorse any external materials, websites, or other products or services provided by third parties.

Revonik assumes no liability for any harm or damages related to the purchase or use of goods, services, resources, or content available on third-party websites. We strongly advise you to carefully read and understand the terms and conditions and privacy policies of third-party providers before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

3.9 Contract text storage and accessibility

Revonik secures the complete contract text within its internal systems. Both the order confirmation and the General Terms and Conditions (GTC) are sent to the customer via email. After the order has been fully processed or the contract fulfilled, the detailed order data is no longer accessible online for data security reasons. This measure serves to protect sensitive information and ensure compliance with data protection regulations.

§ 4 Prices and payment conditions

4.1 Pricing and calculation basis

The prices listed for our services and products are intended only as a guide. For services for which no fixed prices have been agreed upon in advance, the price will be calculated based on the current price lists or the actual effort required to provide the service.

4.2 Paid diagnostic services

All diagnostic services are subject to a fee, regardless of whether the component can be repaired, the customer decides not to repair it, or the underlying fault cannot be identified. The testing fee is determined based on the specific fault pattern and the associated effort and is a minimum of €69.00. This fee applies exclusively to the component provided to the customer.

4.3 Costs for removal and installation

The costs for removing and installing components depend on the individual effort involved and start at a minimum of €60.00. Both removal and installation, as well as troubleshooting on the vehicle, are billed separately. Troubleshooting is based on an hourly rate of €149.00.

4.4 Obligations in the event of failure to carry out additional repairs

If the customer refuses to carry out further repairs that exceed the originally estimated costs, the customer is obligated to cover the costs incurred to date. There is no right to have the device returned to its original condition unless the customer expressly requests this and assumes the associated costs.

4.5 Adjustment of the repair price

Revonik reserves the right to adjust the price for the repair service should additional work not previously estimated become necessary during the repair process. In such a case, the customer will be notified immediately and will receive a new quote for the additional services. The customer's consent to this additional work is confirmed by signing and returning the quote to Revonik. In special cases, consent can also be given over the phone.

4.6 Return and payment terms

The return of the repaired or replaced component is only possible against prepayment. Accepted payment methods include PayPal, cash on delivery, and direct bank transfers to the specified company account. Existing Revonik customers are given the option to settle the invoice within 10 days of the invoice date. All invoice amounts are due without any deductions. Payment by cash or debit card is also possible at our business premises.

4.7 Payment terms and default interest

The time of receipt of payment is decisive for compliance with payment deadlines. In the event of late payment, default interest of 8 percentage points above the applicable base interest rate will be charged on transactions not involving consumers. Revonik reserves the right to assert further claims for damages due to the delay. Objections to the invoice must be raised within 10 days of receipt, otherwise they cannot be considered.

4.8 Credit check and payment methods

To protect against credit risks, Revonik reserves the right to exclude certain payment methods, request cash on delivery, or ship deliveries exclusively against advance payment or cash on delivery. Customers may only offset claims against Revonik if these are legally established, undisputed, or recognized by Revonik. Furthermore, for businesses, a right of retention only applies with regard to counterclaims arising from the same contractual relationship and only if these are undisputed or legally established.

4.9 VAT

All prices quoted include statutory VAT.

§ 5 Shipping and packaging

5.1 Shipping costs and conditions

The prices quoted for our services are valid from our place of business. The customer bears the costs for both outward and return shipping of the goods. Within Germany, the standard return shipping costs are €13.90. Shipping costs for shipments outside Germany are calculated individually and communicated to the customer. An additional fee of €7.90 applies for cash on delivery. The offered pickup service is subject to a fee of €12.90, which will be invoiced separately.

5.2 Liability for transport damage

Revonik assumes no liability for damage that occurs during transport of goods shipped by us, especially if this damage occurred due to inadequate packaging on the part of the customer. We strongly recommend that the component be carefully wrapped with at least 12 cm of protective material for shipping. Should it be determined that the delivered device was inadequately packaged, we reserve the right to charge the customer €5.90 for the necessary new packaging material and cardboard. Customers are strongly advised to report transport damage immediately. Failure to report transport damage does not affect the customer's statutory warranty claims. The primary purpose of such a complaint is to enable Revonik to assert its own claims against the transport company.

5.3 Delivery responsibility and additional costs

Should the customer refuse to accept the delivered goods or be absent during all three delivery attempts by the delivery service, making delivery of the package impossible, the customer assumes responsibility for the additional shipping costs incurred for a redelivery.

5.4 Acceptance of freight collect shipments

Revonik is not obligated to accept shipments sent without postage (carriage paid). Should such a shipment be accepted, the customer will be charged the costs incurred in accepting it.

5.5 Storage fees and disposal

If a component is not picked up within 14 days of the customer's notification for collection, Revonik reserves the right to charge reasonable storage fees from that point onward. If the component is not picked up within 30 days of the collection request, Revonik's obligation to further store the component ceases. In such a case, Revonik assumes no liability for damage or loss of the component due to slight negligence. Furthermore, the device will be disposed of at the customer's expense, with the resulting disposal costs being invoiced separately. The customer's financial obligation for repairs already carried out or the cost estimate remains unaffected by the disposal.

§ 6 Delivery and performance times

6.1 Estimates of repair times

The repair times stated by Revonik are estimates and therefore not binding. Typically, a provided component is repaired within two to five business days. However, should unforeseeable events occur that are beyond Revonik's control—such as natural disasters, business interruptions, or delays in the supply chain—delays may occur. We apologize for any inconvenience.

6.2 Compliance with the repair deadline

The agreed repair deadline is considered met if the repaired device is ready for collection by the customer or has been prepared for shipment at the end of the deadline. This assumes that the customer has fulfilled all necessary cooperation obligations. Should delays occur due to the customer's lack of cooperation, the customer shall be responsible for any resulting delays in the repair process.

§ 7 Warranty, acceptance and exclusion of warranty claims

7.1 Warranty claim

Revonik undertakes to provide a warranty for defects that occur after the performance of our services, either by means of repair or replacement.

7.2 Requirements for warranty claims

If you, as the client, discover any defects after the repair, the following documents must be provided to Revonik:

A detailed description of the persistent error.

A current, complete fault report of the vehicle, created after the component has been reinstalled by a specialist workshop.

A copy of the invoice for the service performed.

7.3 Rights in the event of failed subsequent performance

If the repair or replacement fails, the customer is free to demand a price reduction or withdraw from the contract. In the event of withdrawal, the component in question must be returned to Revonik to reverse the repair. The replaced parts will be removed, and the customer waives their right to replacement. In this case, the costs will be reimbursed, less the inspection fee and shipping costs, even if Revonik has definitively rejected the repair.

7.4 Warranty period

Revonik provides a two-year warranty for all repairs and the materials used in the repair. This warranty applies exclusively to the repair work and the materials used, not to the entire vehicle or component. For replacement devices or circuit boards, the warranty period is one year.

7.5 Start of the warranty period

The warranty period begins with the issuance of the invoice or with the acceptance of the component by the customer. A component is considered accepted when it has been picked up or received and paid for in full. If Revonik has set the customer a reasonable deadline for acceptance after completion and the customer refuses acceptance within this deadline without notifying any defects, the component is also considered accepted. These legal consequences only apply to consumers if Revonik has explicitly pointed out the significance of their actions.

7.6 Exclusion of warranty

The warranty is excluded in the following cases:

Removal or damage of the warranty seals.

Errors or incomplete information provided in the order.

Defects due to damage, incorrect connection or improper operation by the customer.

Damage caused by mechanical or electromechanical overload, chemical or atmospheric influences.

Damage due to incorrect self-installation.

Damage caused by force majeure.

7.7 Exclusion of wearing parts

Also excluded from the warranty are all wearing parts, such as light bulbs and batteries, as their wear is expected during normal use.

§ 8 Liability

8.1 Use of the repaired component

The customer is obligated to use the repaired component in accordance with its specific type and intended purpose. All legal regulations as well as the instructions for use, recommendations, and guidelines provided by Revonik must be strictly observed. Assembly and disassembly of the component may only be carried out by technically qualified personnel.

8.2 Proof of misuse

Should the Customer use the component contrary to the specifications in Section 8.1 and charge Revonik for any resulting damage, it is the Customer's responsibility to prove that the damage is due to a defect in the component repaired by Revonik and not to improper use.

8.3 Limitation of liability of Revonik

Revonik shall not be liable for any acts or omissions – whether by Revonik itself, its employees, or third parties commissioned by it – except in cases of willful intent, serious misconduct, or gross negligence. This limitation of liability applies both during the performance of work and outside working hours.

8.4 Limitation of liability to the invoice amount

To the extent that Revonik can be held legally liable for damages incurred, its liability shall be limited, subject to mandatory statutory provisions, to the amount of the invoice issued for the service or product.

8.5 Exclusion of consequential damages

Revonik generally does not reimburse damages resulting from lost profits, revenue losses, or other indirect damages. This includes operational disruptions, additional costs for substitute transport, or compensation and penalties that the client may have to pay to third parties. Reimbursement will only be made if mandatory statutory provisions so require.

§ 9 Exclusion of warranty for design defects

9.1 Non-diagnosable design defects

Revonik points out that in rare cases, vehicle electronics may become unusable not due to a defect, but due to a design flaw by the manufacturer. These types of design flaws cannot be diagnosed because they do not represent deviations from the original manufacturing condition. Consequently, such defects cannot be repaired, and the rectification of such defects is beyond Revonik's responsibility.

9.2 Exclusion of liability for manufacturer's design defects

Revonik is not liable for damages resulting from design defects by the manufacturer, even in cases where the device is returned to the customer after inspection without identifying, locating, or correcting a defect. Revonik strives to minimize the occurrence of such cases by continuously analyzing and evaluating information from manufacturers.

9.3 Future errors and changes to the error pattern

If no fault is detected during a test, Revonik cannot guarantee that no faults will occur in the future. Furthermore, error codes or the error pattern may change, as the test requires direct access to individual electronic components or software. These changes are part of the diagnostic process and reflect the complex nature of vehicle electronics.

§ 10 Extended lien

10.1 Contractual lien

Revonik secures a contractual lien on all items that become Revonik's property within the scope of an order, based on the claims resulting from the order. This lien also extends to claims from previous work, deliveries of spare parts, and other services provided, provided they are directly related to the subject matter of the order. For other claims arising from the business relationship with the client, the lien applies if these claims are undisputed or have been legally established.

§ 11 Retention of title

11.1 Retention of title

Revonik retains title to delivered goods until full payment of the invoice has been made. If the customer is an entrepreneur, Revonik's retention of title extends to all claims against the customer until all claims, including future and conditional claims, arising from the business relationship have been settled in full, regardless of whether the specific goods have already been paid for.

11.2 Obligation to notify in case of access by third parties

The client is obligated to inform Revonik immediately if third parties gain access to the goods subject to retention of title, particularly in the event of enforcement proceedings. This also includes providing the necessary documents for Revonik to intervene.

11.3 Resale and assignment of security

In the event of a resale or rental of the reserved goods, the customer must inform third parties in advance of Revonik's existing rights. For businesses, upon resale or rental of the reserved goods, the claim against the customer shall be transferred to Revonik as security. Upon processing, modifying, or combining the reserved goods with other goods, Revonik shall directly acquire ownership of the newly created item, which shall also be subject to retention of title. Should the value of the securities held by Revonik exceed the claims by more than 20 percent, Revonik shall be obligated, upon the customer's request, to release securities of Revonik's discretion.

§ 12. Limitation of own claims

In derogation from Section 195 of the German Civil Code (BGB), Revonik's claims for payment shall expire within five years. The ten-year maximum limitation period pursuant to Section 199 (4) of the German Civil Code (BGB) shall be reduced to five years. The provisions of Section 199 of the German Civil Code (BGB) shall apply with regard to the commencement of the limitation period.

§ 13 Other regulations

13.1 Validity of the contract in the event of partial invalidity

Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. In such a case, the contracting parties are obligated to replace the invalid provision with a legally permissible provision that most closely approximates the economic purpose of the original provision.

13.2 Application of German law

These General Terms and Conditions and all contracts concluded between Revonik and the clients shall be governed exclusively by the laws of the Federal Republic of Germany. The application of conflict of law provisions of private international law and the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded.

13.3 Place of performance – choice of law – place of jurisdiction

The place of performance and payment is the company’s registered office.

All business relationships are governed exclusively by the laws of the Federal Republic of Germany. The application of international law is hereby expressly excluded.

Regardless of their place of residence or habitual abode, Kerpen is agreed as the place of jurisdiction for all disputes arising from or in connection with the contractual relationship. This also applies to persons who are merchants within the meaning of the German Commercial Code (HGB), for whom Kerpen is established as the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The agreement of an exclusive place of jurisdiction does not affect the right to file a lawsuit at the customer's statutory place of jurisdiction.

13.4 Declaration of consent to use

By agreeing to these Terms and Conditions, the User confirms that they have reached the minimum age of majority required in their country of residence or have provided the necessary consent for their minor family members to use this website. Revonik reserves the right to refuse to provide its services to any person at any time and for any reason.

13.5 Restrictions on website use

The use of this website and its content is permitted solely for lawful purposes. Using the website in a manner that violates any law, infringes the rights of third parties, or misuses the website and its services is prohibited. Violations of these Terms of Use may result in termination of access.

13.6 Update of the Terms and Conditions

Revonik reserves the right to update, change, or replace these Terms and Conditions at any time. The most current version of these Terms and Conditions is always available on our website. Continued use of the website after the posting of changes to these Terms and Conditions constitutes acceptance of these changes.

13.7 Responsibility for reviewing changes

It is the user's responsibility to regularly check for updates or changes to the Terms and Conditions. Continued use of Revonik's services after changes are posted constitutes acceptance of the updated Terms and Conditions.

§ 14 User comments, feedback and other submissions

If, at our request or on your own initiative, you submit any submissions, such as contest entries, creative ideas, suggestions, plans, or other materials to us digitally, via email, mail, or other means, you agree that we may use such submissions without restriction at any time for any purpose, including, without limitation, adapting, reproducing, publishing, distributing, translating, and using such content in any media. We are under no obligation to maintain confidentiality, provide compensation, or respond to any submitted submissions.

We reserve the right, but have no obligation, to monitor, edit, or remove any content we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights, or that violates these Terms of Service.

You agree that your Contributions will not violate any third-party rights and will not contain content that is defamatory, libelous, or otherwise unlawful, abusive, hateful, obscene, or contains any harmful software, such as computer viruses, that may affect the operation of our or any other service, website, or application. You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of your Contributions. You are solely responsible for the content and accuracy of your Contributions. We assume no responsibility or liability for any Contributions submitted by you or any third party.